Shipping & Delivery
1. Shipping Methods & Fees
We provide standard delivery service for small items such as décor, small lighting, and rugs through trusted carriers (UPS, USPS, FedEx, etc.). Standard parcel shipments qualify for free shipping on eligible small-item orders within the contiguous U.S., as indicated at checkout.
However, additional surcharges may apply for certain regions and are the responsibility of the customer. For oversized items and deliveries to remote areas, shipping fees will be charged separately and calculated based on the delivery address.
Moorizon may adjust the shipping method or fees if an order exceeds standard weight/size/handling thresholds; any change will be confirmed with you before shipment.
Delivery Fee Table
| Delivery Type | Standard Parcels | Oversized / Fragile Items |
| Standard Regions | Free | Shipping fee applies |
| Remote Areas | Shipping fee applies | Shipping fee + Surcharge |
| Non-continental U.S. | Contact us for details | Contact us for details |
2. Standard Delivery Details
Delivery times listed below apply to in-stock merchandise and shipping addresses within the contiguous U.S.
|
Shipping Method |
Standard Address |
|
Standard Delivery |
5–8 business days (Mon–Fri; estimate only) |
|
Premium or Priority Mail |
3–5 business days (Mon–Fri; paid service; eligibility varies by item/address) |
Please Note:
· Orders placed after 12:00 PM (PST/PDT) or on weekends/holidays will be processed the next business day.
· Oversized or fragile items will incur an additional delivery fee. For details, please refer to the product page description.
· Transit times are estimates and may vary due to carrier capacity, weather, or local conditions.
3. What to Expect with Standard Delivery
• You will receive tracking info once processed; some items may ship separately; we do not process orders on weekends.
• Inspect packages at delivery and, where possible, note visible damage on the carrier’s receipt.
• Hidden damage/shortages must be reported within 5 work day with photos, late claims may not be eligible.
• After a shipment is marked “Delivered,” loss/theft at destination (e.g., porch theft) is outside our control; consider signature-required or insurance where available.
• Address changes, re-routes, re-delivery, or returns due to incorrect/incomplete addresses or recipient unavailability may incur carrier fees payable by the customer.
4. Shipping Regions and Restrictions
We currently offer free standard shipping within U.S. mainland states for eligible small-item orders; eligibility is shown at checkout. Shipping Destination: Contiguous U.S. only. We do not ship to APO/FPO/DPO, PO Boxes, or U.S. Territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands). Addresses deemed undeliverable by carriers may be cancelled and refunded.
5. Rate Guide (Eligible Parcels)
| Merchandise Total | 3-5 Business Days | Premium |
| Up to $25.00 | $9.00 | $59.00 |
| $25.01 - $50.00 | $12.00 | $62.00 |
| $50.01 - $100.00 | $16.50 | $66.50 |
| $100.01 - $200.00 | $26.00 | $76.00 |
| $200.01 - $300.00 | $40.00 | $90.00 |
| $300.01 - $400.00 | $70.00 | $120.00 |
| $400.00 - $500.00 | $70.00 | $120.00 |
| $500.01 – $600.00 | $99.00 | $149.00 |
| $600.01 - $700.00 | $99.00 | $149.00 |
| $700.01 - $800.00 | $125.00 | $175.00 |
| $800.01 - $900.00 | $125.00 | $175.00 |
| $900.01 - $1000.00 | $125.00 | $175.00 |
| $1000.01 - $1100.00 | $135.00 | $185.00 |
| $1100.01 - $1200.00 | $135.00 | $185.00 |
| $1200.01 - $1300.00 | $135.00 | $185.00 |
| $1300.01 - $1400.00 | $160.00 | $210.00 |
| $1400.01 and up | $160.00 | $210.00 |
Note: Times are estimates; premium is limited by item/location; final charges appear at checkout. If actual freight materially differs from the estimate (remote access/limited hours/lift-gate/inside delivery), we will contact you for approval before shipment.
6. Large Furniture Delivery & In-Home Service
Large items (sofas, bed frames, cabinets) ship via LTL freight and are not eligible for free delivery; fees are quoted by distance, size, and service level. Standard service is curbside drop-off. White-Glove in-home service may be available for an additional fee. Carrier accessorials (stair carry, long carry >50 ft, limited access, appointment fees, lift-gate, terminal storage due to missed appointment) may be billed to the customer.
7. Order Delays
We usually process and ship within 3 business days; some items may need longer. Deliveries are handled by third-party carriers. Tracking will be emailed once shipped. To the extent permitted by law, Moorizon is not responsible for delays due to carrier, weather, labor actions, customs, or events beyond our control. If delivery exceeds 30 business days beyond the estimated window, you may request cancellation for a refund.
8.How to Choose Delivery
We currently offer free standard delivery and paid large-item delivery. For expedited delivery (additional fee), please contact us before placing your order. Expedited options depend on carrier availability and are not guaranteed.
9.White-Glove In-Home Delivery (Paid)
Includes room-of-choice delivery, unpacking, inspection, basic assembly, and packaging removal.
We do not install lighting, wall-mounted items, mirrors, or any electrical equipment. Customers must arrange a licensed professional per local law (e.g., C-10 in CA).
If your building requires a COI, please notify us promptly, any COI-related fees charged by the building or carrier are the customer’s responsibility.
10.What to Expect with Delivery Service
Before Delivery
Ensure the item fits and can pass through doors/stairs/elevators/hallways; destination room should be cleared; our team cannot move existing furniture; notify us promptly if a COI is required.
Scheduling Your Delivery
In-Stock: we will contact you within 5 business days (Mon–Fri).
Deferred: scheduled once all items are ready or arrive at our warehouse.
Delivery Day
· An adult (18+) must be present to accept/inspect;
· Furniture will be unpacked/assembled and packaging removed;
· No electrical/wall-mount installation;
· Missed appointments/refusals/access issues may incur re-delivery/storage/return freight at customer’s expense;
· Customers should protect floors/walls/entryways;
· Moorizon is not liable for property damage beyond reasonable handling.
11. White-Glove Delivery Service Rates
| Delivery Area | Flat Rate |
| Local Delivery Areas | $299 |
| Extended Delivery Areas | $399–$599 |
Currently, we only ship within the 48 states in the United States. We do not deliver to Alaska, Hawaii, or the U.S. Territories. Special Circumstances may apply.
For a personalized quote and time estimate, please reach out to us at info@moorizon.com or call 657.281.2055.
Beyond our primary zone, freight will be quoted by location and item; please contact us in advance to confirm availability.
12. Storage Policy
Free storage up to 30 days. With full payment received, storage may be extended to a total of 90 days. After 90 days, a storage fee of $30.00 per pallet per month applies (based on size/volume). Unclaimed merchandise after 120 days may be considered abandoned; Moorizon reserves the right to resell or dispose of such items without refund.
