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Shipping & Delivery Policy
Thank you for choosing Moorizon. We believe inspired design truly comes to life when it feels naturally at home in your space. Bringing our pieces into your home is more than a transaction—it’s the continuation of a refined service experience.
To support a safe, reliable arrival, we work with trusted logistics partners and follow clear fulfillment standards. This policy outlines key terms from order handling through delivery, so you can plan with clarity and receive with confidence.
1. Shipping Coverage & Free Standard Delivery
Moorizon provides Free Standard Delivery for orders shipped within the contiguous U.S. (48 states + Washington, D.C.). We do not ship to Alaska, Hawaii, U.S. Territories, or APO/FPO/DPO addresses.
2. Shipping Methods
Free Standard Delivery is provided through:
- Parcel shipping: (UPS, USPS, FedEx, or similar carriers) for small and medium items
- Freight Shipping (LTL): Curbside Delivery for oversized or heavy items
3. Shipping Origin & Fulfillment
Orders are processed and shipped from our Southern California fulfillment partner:
8885 White Oak Ave, Rancho Cucamonga, CA 91730, United States
Note: This is our third-party fulfillment warehouse and serves as our shipping origin. It is not our business office or showroom address.
4. Restricted / Secure Locations
For safety and carrier restrictions, we do not deliver to government facilities, military installations, or other restricted or secure locations.
If a carrier determines an address is restricted or undeliverable, we may cancel the order and issue a refund in accordance with our Return & Refund Policy.
5. Delivery Upgrades, White-Glove Service & Non-Refundable Fees
If you need Expedited Shipping (Paid), White-Glove Delivery (Paid), or any special delivery arrangement, please contact us before placing your order to confirm availability, timing, and pricing. Requests made after an order is placed may not be available.
Paid delivery upgrades and carrier fees are non-refundable once purchased or incurred, including (but not limited to) expedited service, non-standard freight handling, white-glove service, remote/extended service area surcharges, appointment windows, lift-gate service, re-delivery, storage, and similar carrier charges.
6. Handling, Transit & Estimated Delivery Time
All orders follow a two-stage journey: handling and shipping. Once shipped, you will receive a shipment confirmation email with tracking information.
Note: Items may ship in multiple packages or on different dates.
a) Handling Time
Orders placed after 2:00 PM (PT) or on weekends/holidays will begin handling on the next business day.
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In-Stock Items: Estimated handling time is 1-3 business days.
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Pre-Order / Made-to-Order / Custom / Out-of-Stock Items: Handling and ship dates will follow the timeline confirmed in our written email.
b) Transit Time
Transit time begins once the order has been shipped by the carrier.
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Estimated transit time: 5-9 business days
c) Total Delivery Time
Delivery timelines are estimates, not guarantees, and may vary due to product availability, destination, weather, carrier conditions, and holidays.
- Estimated total delivery time (handling + transit): 6-12 business days
7. Freight (LTL) Delivery for Large Items
Large items (such as sofas, cabinets, and other oversized furniture, lighting,or mirrors) may ship via Freight Shipping (LTL) — Curbside Delivery as the standard service. Customers are responsible for ensuring the delivery location is accessible for freight delivery.
If available, White-Glove Delivery (Paid) may include room-of-choice delivery, unpacking, basic assembly, and packaging removal.
We do not install lighting, wall-mounted items, mirrors, or any electrical equipment. Customers should arrange a licensed professional where required by local law.
Building requirements such as a Certificate of Insurance (COI) need be communicated in advance. Any COI-related charges imposed by the building or carrier are the customer’s responsibility.
8. Inspection at Delivery & Damage(Aligned with Return Policy)
Please inspect your order upon delivery and keep the original packaging until you are satisfied.
- Visible freight damage: Note it on the carrier paperwork/BOL at delivery whenever possible.
- Shipping damage or missing items: Report within 30 days of the delivery date with clear photos of the product, packaging, and shipping label.
- Manufacturing defects (product quality issues not caused by shipping or installation): Report within 30 days of the delivery date for priority handling. Longer-term coverage for manufacturing-related defects is governed by our Warranty Policy.
Claims submitted after these timeframes may not qualify for shipping-damage/shortage remedies or priority defect handling. Any return, exchange, or refund remains subject to our Return & Refund Policy.
9. Lost or Missing Shipments (“Delivered” Scans & Theft)
Lost shipments generally fall into two scenarios:
- Lost in transit (no “Delivered” scan): If the carrier confirms the shipment was lost before reaching the destination, we will provide a free replacement or a full refund.
- Delivered but missing: Once a shipment is marked “Delivered” by the carrier, loss or theft at the destination (e.g., porch theft) is the customer’s responsibility. We will make reasonable efforts to assist with carrier communication and, where available, support an investigation.
If needed, customers may request signature-required delivery or additional carrier services (fees may apply).
Note: If tracking shows “Delivered” but you have not received your package, please note that in some cases a carrier may mark an item delivered before it is physically dropped off. We recommend checking around your delivery location and contacting the carrier as soon as possible to request a delivery trace.
10. Address Issues, Refusals, Missed Appointments & Returns-to-Sender
To ensure smooth delivery, please double-check that your shipping address is complete and accurate at checkout.
- Within 24 hours of order placement: Address changes may be accepted if the order has not shipped.
- After 24 hours or after shipment: Address changes are not permitted.
If an incorrect or incomplete address results in additional carrier fees (such as re‑delivery fees, address correction fees, or storage fees) and the package is ultimately delivered, these costs will be the responsibility of the customer. If the package is returned to our warehouse due to an address issue, we will deduct the return shipping fee and restocking fee from any eligible refund in accordance with our Return & Refund Policy.
11. Order Delays & Cancellation Requests
Delivery estimates are not guarantees. Moorizon is not responsible for delays caused by carriers, weather, labor actions, or events beyond our control.
If delivery is delayed by more than 30 days beyond the estimated window, you may request order cancellation and a full refund unless the order is made-to-order, personalized, final sale, or otherwise non-cancellable as disclosed at purchase.
12. Storage Policy (Freight / Special Handling)
Free storage is available for up to 30 days. With full payment received, storage may be extended to a total of 90 days.
After 90 days, a storage fee of $60 per pallet per month may apply (based on size/volume).
Orders not claimed or scheduled for delivery within 150 days may be considered abandoned, and we will refund the customer in accordance with our Return & Refund Policy.
