Moorizon offers free standard delivery on all items shipped within the contiguous United States (48 states).

Additional charges may apply for delivery upgrades (such as white-glove service), expedited shipping, or carrier-imposed fees where applicable. 

We currently ship within the 48 contiguous United States only.

Delivery is not available to Alaska, Hawaii, U.S. Territories, APO/FPO/DPO addresses, or other restricted locations.

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 p.m. (PST/PDT) or on weekends/holidays will be processed on the next business day.

For deliveries within the contiguous United States, estimated transit times are as follows:

• Standard Parcel Delivery: typically 5–10 business days (Monday–Friday, estimate only)

• Expedited Shipping (Paid): typically 3–6 business days where available (eligibility varies by item and address; not guaranteed)

Please note that transit times are estimates and may vary due to carrier capacity, weather, local conditions, and the distance between the delivery address and our fulfillment warehouse.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Yes. Paid expedited shipping and special delivery requests may be available depending on the item and delivery location.

If you require expedited shipping or any special delivery accommodations, please contact our customer service at info@moorizon.com or call us at (657)281-2055 before placing your order to confirm availability, timing, and pricing. Requests made after an order has been placed may not be accommodated. 

We distinguish between the following situations:

Lost in Transit:
If the carrier confirms that a shipment is lost before it reaches its destination (i.e., no “Delivered” scan), we will ship a replacement at no additional cost or issue a full refund.

Delivered but Missing:
Once a shipment is marked “Delivered” by the carrier, responsibility transfers to the delivery location. Loss or theft occurring after confirmed delivery (e.g., porch theft) is the customer’s responsibility. However, we will assist in communicating with the carrier and initiating a formal investigation where appropriate.

Where available, customers may request signature-required delivery or additional carrier services at checkout (additional fees may apply). If you have any questions, please reach out to our Customer Service at info@moorizon.com or call us at (657)281-2055.

Please inspect your order at the time of delivery.

Visible Freight Damage:
If your order is delivered by a freight carrier and you notice visible damage to the packaging or item upon arrival, please note it on the delivery receipt / freight paperwork before the driver leaves (Bill of Lading “BOL”). Please also take clear photos of the damage and the packaging. 

Shipping Damage or Missing Items:
Any transit damage or shortage must be reported within 10 business days of delivery. Clear photos of the product, packaging, and shipping label are required for claim review.

Manufacturing Defects:
Quality-related or manufacturing defects must be reported within 30 days of delivery. We will review each case carefully and provide an appropriate resolution, which may include replacement parts, repair, exchange, or return/refund in accordance with our Return & Exchange & Refund Policy.

If a shipment is refused, returned to sender, or undeliverable due to an incorrect or incomplete address (including missed delivery appointments), the order may be treated as a return. 

Once the item is received back at our facility, we will review it and process any eligible refund in accordance with our Return & Exchange & Refund Policy. If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

We offer complimentary storage for up to 30 days after full payment has been received.
Storage may be extended to a maximum of 90 days. After 90 days, a storage fee of $60 per pallet per month may apply (based on size and volume).

Orders not claimed or scheduled for delivery within 150 days may be considered abandoned and we will refund the customer based on our Return & Exchange & Refund Policy.

At this time, we do not offer international shipping for retail orders.

If you have specific shipping inquiries, please contact our customer service team at info@moorizon.com or call (657)281-2055 for further assistance.

Eligible items may be returned within 30 days of delivery, provided they are unused, uninstalled, and in original resalable condition with all packaging and components included.

• Return merchandise authorization (RMA) is required prior to shipping any item back.
• 10% Restocking fees and return shipping charges may apply to non-quality returns.
• Certain items, including final sale, customized, or installed products, are not eligible for return.

For full details and complete terms, please review our Return & Refund Policy.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Yes. To be eligible for a return, the product must be disassembled (if originally shipped unassembled) and returned in its original, resalable condition, including all packaging, parts, accessories, and protective materials. 

Once we receive the return, our team will inspect the item to confirm it is in resalable condition, and any eligible refund will be processed in accordance with our Return & Exchange & Refund Policy.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

For most furniture items, assembly alone does not automatically make the item ineligible for return. However, the item must be unused, disassembled, and returned in its original packaging with all components and protective materials included, and remain in resalable condition.

Lighting Products:

Lighting items may be returned as long as they are unused, uninstalled, and returned in original packaging with all components and protective materials included, and remain in resalable condition.

• If your item arrives damaged or has a confirmed quality issue, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055. We’ll make it right for you.
• If you wish to return an item for personal reasons, such as a change of mind, not liking the style or color, or selecting the wrong size, the return shipping cost will be the customer’s responsibility.

All returns are subject to inspection and must comply with our Return & Exchange & Refund Policy. 

Yes. For eligible non-quality returns (returns that are not due to defect or shipping damage), we charge a fixed 10% restocking fee. This 10% fee will be deducted from your refund for handling, inspection, repackaging and processing costs. If your return is due to a verified defect or shipping damage, no restocking fee will be charged.

If you’re returning an item for reasons other than shipping damage or a confirmed defect, return shipping is the customer’s responsibility.

You’re welcome to arrange your own carrier, or you can request that Moorizon coordinate the return shipment. If we arrange the return, we’ll share a shipping estimate for your approval before any cost is deducted from your refund.

If the return is due to shipping damage or a confirmed defect, Moorizon will cover return shipping within the contiguous U.S.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Some items require assembly, while others arrive fully assembled. The product page will clearly indicate whether assembly is required.

Assembly instructions, when applicable, are included with your product packaging.

If you are unable to locate the instructions, please contact us at info@moorizon.com and include your order number. Our team will be happy to assist you.

Assembly services may be available through paid White-Glove In-Home Delivery, depending on the item and delivery location.

White-Glove service may include room-of-choice delivery, unpacking, and basic assembly. Installation of lighting, wall-mounted items, mirrors, or electrical equipment is not provided. Customers must arrange a licensed professional where required by local law.

Availability, timing, and pricing should be confirmed prior to placing your order. All paid delivery upgrades and related carrier fees are non-refundable once purchased or incurred.

If your item is missing parts or hardware, please contact us within 10 business days of delivery.

Clear photos of the product, packaging, and shipping label may be required for review. For approved claims, we will provide replacement parts or an appropriate remedy in accordance with our Return & Refund Policy.

Warehouse Pickup lets you place an order online and pick it up directly from our warehouse instead of scheduling delivery. It’s a convenient option if you’d like to receive your items sooner and avoid shipping transit time. Once your order is ready, we’ll email you with pickup instructions and next steps.

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

1. Select your items and add them to your online cart.
2. At checkout, enter your contact and shipping details, and make sure everything is accurate. 
3. Complete your online payment.
4. Wait until you receive a "Ready for Pickup" email confirming your order is available.
5. Visit our warehouse with your "Ready for Pickup" email to pick up your items.

Warehouse Pickup availability depends on warehouse stock. Please reach out to our customer service at info@moorizon.com or call us at (657)281-2055 before or after placing your order, and we’ll be happy to confirm availability. If needed, we may also be able to arrange an internal transfer based on your preference.

Once your order is confirmed and ready, we’ll send a “Ready for Pickup” email with pickup instructions.

No, there is no additional fee for Warehouse Pickup. You only pay the price of the furniture—there are no extra pickup charges. In some cases, we may offer special discounts for warehouse pickup orders. Please feel free to contact us after placing your order to learn more.

Once your order is ready for pickup, you will receive a “Ready for Pickup” email. This means your item is available at the warehouse and ready for pickup.

You may authorize another person to collect your order by providing their name during checkout. The designated individual must show the “Ready for Pickup” email when retrieving the order.

Items will be securely packaged, just like shipped orders, to ensure safe transport after pickup.

Please leave a note at checkout requesting text notifications. We’ll send both a “Ready for Pickup” email and a text message when your order is ready.

Please present your “Ready for Pickup” email—either a printed copy or shown on your mobile device. This confirmation will be sent to you once your order is ready for collection.

We will hold your order at our warehouse for up to 30 days from the date you receive the “Ready for Pickup” email.

Items picked up at our warehouse are not pre-assembled. For safe transport, all products are provided in their original packaging, including any protective materials and included parts. 

If you have any questions, please reach out to our customer service at info@moorizon.com or call us at (657)281-2055.

Please contact our customer service team to confirm the exact warehouse address prior to placing your order.

Yes, your information is safe with us. We take your privacy and data security very seriously. All personal and payment details submitted through our website are encrypted and protected using industry-standard security measures.

While we work with trusted third-party partners (such as shipping carriers and payment processors) to fulfill your orders and services, we carefully vet these providers and only share the necessary information required to complete your transaction. However, we cannot assume liability for actions beyond our control, including delays, errors, or unauthorized access caused by third parties.

Rest assured, we are committed to doing everything within our power to protect your data and to choose partners who uphold the same standards of privacy and care.

To ensure smooth browsing and hassle-free online ordering, we recommend using the latest version of a modern web browser. Using outdated browsers may lead to technical issues, such as loading errors or problems at checkout.

If you're encountering difficulties while browsing our site, please consider updating your browser to one of the following:

Chrome (For Mac, Windows, and Linux) https://www.google.com/chrome/

Edge (For Mac, Windows, and Linux) https://www.microsoft.com/en-us/edge

Firefox (For Mac, Windows, and Linux) http://www.mozilla.com/firefox/

Safari (For Mac) https://www.apple.com/safari/

If you continue to experience issues, we recommend updating your browser to the latest version.

If you experience technical difficulties during checkout, please take a screenshot and contact us at info@moorizon.com or call us at (657)281-2055. We’ll help you complete your order quickly and securely.

Cookies are small text files that help us remember your preferences, improve site performance, and personalize your shopping experience.

You can enable cookies by adjusting your browser settings. Please refer to the instructions below for your specific browser.

We use cookies in accordance with our Privacy Policy. As required under the California Consumer Privacy Act (CCPA), we are committed to informing you about the types of personal information we collect and how it is used. By continuing to browse our website, you consent to the use of cookies for functionality, analytics, and personalization. You may adjust your cookie preferences in your browser at any time.

To enable cookies, please follow the instructions for your specific browser:

• Chrome: Go to Settings > Privacy and security > Cookies and other site data, then select "Allow all cookies."
• Safari (Mac): Go to Preferences > Privacy, then uncheck "Block all cookies."
• Firefox: Go to Settings > Privacy & Security, scroll to Cookies and Site Data, and choose "Standard" or "Custom" to allow cookies.
• Edge: Go to Settings > Cookies and site permissions > Manage and delete cookies, then turn on "Allow sites to save and read cookie data."

Yes, absolutely. Our full product catalog is available for secure online purchase. Simply explore our curated collections, add items to your cart, and follow the guided checkout process to place your order with confidence. We offer reliable shipping options and dedicated customer support to ensure a smooth shopping experience.

Many of our furniture styles are available in a variety of fabric and color options, which can be explored directly on our website. If you have a specific fabric in mind or would like to customize a piece, we also offer made-to-order services. Simply select your preferred material and contact our customer service team—they’ll be happy to assist you with the next steps.

For lighting products, we do offer custom size options upon request. For modular sofa sets, customers are welcome to mix and match different units to create the desired overall size and configuration.

While we do not offer fully custom frame dimensions for all upholstered furniture, we provide flexible solutions to accommodate various layout needs.

Yes, we charge sales tax based on the shipping destination and in accordance with local laws and regulations.

• For orders shipped within California, we collect the applicable state and local sales tax at checkout.
• For orders shipped to other states, applicable taxes may be calculated depending on state tax laws and our nexus status. If no tax is applied during checkout, customers may be responsible for reporting and paying use tax directly to their state.
• Taxes are calculated based on the total value of the order, including shipping fees where applicable.
• If you’re picking up your order at our showroom in California, sales tax will still apply based on local rates - however, we offer special discounts for showroom pickups.

If you have any questions about tax on your order or need an official invoice, please don’t hesitate to contact our customer service team. We’re happy to help clarify your charges.