• We strive to deliver your order in the most efficient and cost-effective way possible. Shipping costs and delivery options will be shown at checkout, based on your delivery location and item type.
• If you’re ordering multiple items, consolidating them may reduce shipping costs and delivery time.
• For questions about large item delivery, please contact us at info@moorizon.com or call us at 657.281.2055 for a shipping quote.

• Currently, we only ship within the 48 states in the United States. We do not deliver to Alaska, Hawaii, or the U.S. Territories. Special Circumstances may apply. 
• For a personalized quote and time estimate, please reach out to us at info@moorizon.com or call 657.281.2055.
• For special inquiries, feel free to contact us at info@moorizon.com.

• All our furniture comes with printed assembly instructions included in the packaging. Currently, we do not offer downloadable instruction manuals online.
• If you are missing an instruction sheet, please contact us at info@moorizon.com and we’ll be happy to assist you.

We strive to deliver your furniture as quickly and reliably as possible. Currently, delivery times vary depending on your location and the size of your order:

• For nearby states of California, delivery usually takes 2–3 business days after your order is processed.
• For most other locations, orders typically arrive within 5–10 business days.
• For remote or long-distance areas, delivery may take longer due to limited carrier availability.

While we do our best to meet expected timeframes, we cannot guarantee delivery within a specific number of days for every location. We appreciate your understanding.

Please note that large furniture shipments require coordination with our third-party freight partners. You will receive tracking information and/or a phone call before delivery.

For custom pieces or items that are currently out of stock, the estimated lead time is approximately 8 weeks.

If you have any questions or special timing needs, feel free to reach out to us at info@moorizon.com.

• At Moorizon, we value every customer and are committed to delivering high-quality furniture and a positive shopping experience. If your purchase doesn’t meet expectations, we’ll do our best to support and assist you.
• For complete details, please see our Return Policy.

• Yes, the product must be disassembled and returned in its original packaging, including all parts and protective materials, to ensure safe transit and eligibility for a refund.
• If the item is not returned in its original packaging and arrives damaged during transit, we reserve the right to charge a fee at our discretion.

• Yes, you may return an assembled item, but you must disassemble it yourself and return it in the original packaging.
• Lighting Products:
  Lighting items may only be returned if they have not been installed. Once installed, they are non-returnable, even if undamaged.

• Warehouse Pickup allows you to place an order online and pick it up directly at our warehouse. You can get your order quickly and conveniently, without waiting for delivery.

1. Select your items and add them to your online cart.
2. During checkout, leave a message letting us know you'd like to pick up your order from our warehouse.
3. Complete your online payment.
4. Wait until you receive a "Ready for Pickup" email confirming your order is available.
5. Visit our warehouse with your "Ready for Pickup" email to pick up your items.

• All our products are available for pickup at our warehouse, unless otherwise noted on the product page.

• No, there is no additional fee for Warehouse Pickup. You only pay the price of the furniture—there are no extra pickup charges. In some cases, we may offer special discounts for warehouse pickup orders. Please feel free to contact us after placing your order to learn more.

• Once your order is ready for pickup, you will receive a “Ready for Pickup” email. This means your item is available at the warehouse and ready for pickup.

• You may authorize another person to collect your order by providing their name during checkout. The designated individual must show the “Ready for Pickup” email when retrieving the order.

Items will be securely packaged, just like shipped orders, to ensure safe transport after pickup.

• Please leave a note at checkout requesting text notifications. We’ll send both a “Ready for Pickup” email and a text message when your order is ready.

• Please present your “Ready for Pickup” email—either a printed copy or shown on your mobile device. This confirmation will be sent to you once your order is ready for collection.

• We will hold your order at our warehouse for up to 30 days from the date you receive the “Ready for Pickup” email.

• Unfortunately, items picked up at our warehouse will not be pre-assembled. All products are provided in their original packaging.

• Please contact our customer service team to confirm the exact warehouse address prior to placing your order.

• All our furniture comes with printed assembly instructions included in the packaging. At this time, we do not offer downloadable instruction manuals online.
• If you are missing an instruction sheet, please contact us at info@moorizon.com and we’ll be happy to assist you.

• Assembly information is clearly indicated on each product page. Please check the details listed under the product description.

• Currently, we do not offer paid assembly services. For complex furniture pieces, we provide free assembly. For certain lighting products, licensed electricians will assist with installation at no extra cost. For all other items, the assembly process is designed to be simple and user-friendly—no additional help should be necessary.

• If any parts are missing from your item, please contact us through our website’s customer service or email at info@moorizon.com. We will respond promptly and arrange to ship the missing components to you as soon as possible.

• Yes, your information is safe with us. We take your privacy and data security very seriously. All personal and payment details submitted through our website are encrypted and protected using industry-standard security measures.
• While we work with trusted third-party partners (such as shipping carriers and payment processors) to fulfill your orders and services, we carefully vet these providers and only share the necessary information required to complete your transaction. However, we cannot assume liability for actions beyond our control, including delays, errors, or unauthorized access caused by third parties.
• Rest assured, we are committed to doing everything within our power to protect your data and to choose partners who uphold the same standards of privacy and care.

• To ensure smooth browsing and hassle-free online ordering, we recommend using the latest version of a modern web browser. Using outdated browsers may lead to technical issues, such as loading errors or problems at checkout.
• If you're encountering difficulties while browsing our site, please consider updating your browser to one of the following:

Chrome (For Mac, Windows, and Linux) https://www.google.com/chrome/

Edge (For Mac, Windows, and Linux) https://www.microsoft.com/en-us/edge

Firefox (For Mac, Windows, and Linux) http://www.mozilla.com/firefox/

Safari (For Mac) https://www.apple.com/safari/

If you continue to experience issues, we recommend updating your browser to the latest version.

If you experience technical difficulties during checkout, please take a screenshot and contact us at info@moorizon.com or call us at 657.281.2055. We’ll help you complete your order quickly and securely.

Cookies are small text files that help us remember your preferences, improve site performance, and personalize your shopping experience.

You can enable cookies by adjusting your browser settings. Please refer to the instructions below for your specific browser.

We use cookies in accordance with our [Privacy Policy]. As required under the California Consumer Privacy Act (CCPA), we are committed to informing you about the types of personal information we collect and how it is used. By continuing to browse our website, you consent to the use of cookies for functionality, analytics, and personalization. You may adjust your cookie preferences in your browser at any time.

To enable cookies, please follow the instructions for your specific browser:

• Chrome: Go to Settings > Privacy and security > Cookies and other site data, then select "Allow all cookies."
• Safari (Mac): Go to Preferences > Privacy, then uncheck "Block all cookies."
• Firefox: Go to Settings > Privacy & Security, scroll to Cookies and Site Data, and choose "Standard" or "Custom" to allow cookies.
• Edge: Go to Settings > Cookies and site permissions > Manage and delete cookies, then turn on "Allow sites to save and read cookie data."

• Yes, absolutely. Our full product catalog is available for secure online purchase. Simply explore our curated collections, add items to your cart, and follow the guided checkout process to place your order with confidence. We offer reliable shipping options and dedicated customer support to ensure a smooth shopping experience.

We strive to deliver your furniture as quickly and reliably as possible. Currently, delivery times vary depending on your location and the size of your order:

• For nearby states of California, delivery usually takes 2–3 business days after your order is processed.
• For most other locations, orders typically arrive within 5–10 business days.
• For remote or long-distance areas, delivery may take longer due to limited carrier availability.

While we do our best to meet expected timeframes, we cannot guarantee delivery within a specific number of days for every location. We appreciate your understanding.

Please note that large furniture shipments require coordination with our third-party freight partners. You will receive tracking information and/or a phone call before delivery.

For custom pieces or items that are currently out of stock, the estimated lead time is approximately 8 weeks.

If you have any questions or special timing needs, feel free to reach out to us at info@moorizon.com.

• Many of our furniture styles are available in a variety of fabric and color options, which can be explored directly on our website. If you have a specific fabric in mind or would like to customize a piece, we also offer made-to-order services. Simply select your preferred material and contact our customer service team—they’ll be happy to assist you with the next steps.

• For lighting products, we do offer custom size options upon request. For modular sofa sets, customers are welcome to mix and match different units to create the desired overall size and configuration.
• While we do not offer fully custom frame dimensions for all upholstered furniture, we provide flexible solutions to accommodate various layout needs.

• Yes, we do offer international shipping. However, we encourage customers to contact us directly for the most accurate and cost-effective options.
• In some cases, we can ship directly from our factory warehouses overseas, helping you save significantly on international shipping and custom duties. All international orders are handled with care and full tracking support.
• Please reach out to us with your delivery address and item list. We'll be happy to provide a tailored quote and shipping solution that best fits your needs.

Unfortunately, at this time, we do not offer a price match policy. We are 100% confident with our brand and take great pride in the craftsmanship, quality and materials, such as fabric, leather, stone and metalwork that go into every price we offer. Each product is carefully handled by craftsmen from start to end - we inspect every detail to ensure it meets our high standard before it reaches our customers.

Because of the unique nature and high standards of our products, it is difficult to make direct price comparisons.

We encourage customers to visit our showroom or schedule a video consultation to experience the quality of our products firsthand. We’re confident you’ll see the difference.

Yes, we charge sales tax based on the shipping destination and in accordance with local laws and regulations.

• For orders shipped within California, we collect the applicable state and local sales tax at checkout.
• For orders shipped to other states, applicable taxes may be calculated depending on state tax laws and our nexus status. If no tax is applied during checkout, customers may be responsible for reporting and paying use tax directly to their state.
• Taxes are calculated based on the total value of the order, including shipping fees where applicable.
• If you’re picking up your order at our showroom in California, sales tax will still apply based on local rates - however, we offer special discounts for showroom pickups.

If you have any questions about tax on your order or need an official invoice, please don’t hesitate to contact our customer service team. We’re happy to help clarify your charges.